WAU offers an impressive Service Level Agreement (SLA) that directs the customer support and care relationship that WAU maintains with its clients.
Our service provides a full four-level support process in order to provide exceptional multilingual customer care as follows:
- Level 1 support: Local customer care
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- Level 2 support: Regional customer support
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- Level 3 support: Operations support
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- Level 4 support: Development support
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We also provide our customers with:
- System and connection monitoring with carriers 24/7 365 days of the year
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- Platform failure solutions 24/7 365 days of the year
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- Redundant internet connection servers
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- Early detection of application abnormalities
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- Internal automatic failure support
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- On duty personnel 24/7 365 days of the year
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